Shipping Policy


Shipping Policy

Australian orders are shipped using either Sendle or Australia Post with a tracking number. When your order has been fulfilled, your tracking number will be provided in an email notification. 

Standard shipping lead times will vary between 3-8 days depending on your location and remoteness.

If your order is placed before 1pm (AEST) on a weekday, we will ship the same day.

 We offer FREE shipping on all orders over $100 AUD

 

AU Standard Shipping:

We charge a $10 flat fee on all domestic standard shipping orders. 

 

AU Express Shipping:

We charge a $12 flat fee on all domestic express shipping orders.  

All orders are shipped via Australia Post with a lead time of 1-2 business days from the date the item is fulfilled and sent.

 

International Shipping: 

We ship Internationally! The following estimates have been provided from the Australia Post website: 

New Zealand: 9 - 15 Business Days*

United Kingdom: 9 - 25 Business Days*

United States: 15 - 25 Business Days*

$20 AUD flat rate applies on all international orders

 

*The above delivery timeframes are an estimate. Use as a guide. Due to current international circumstances regarding COVID19, there are longer than usual delivery times in the Australia Post delivery network.

Find out more via Australia Post here: https://auspost.com.au/service-updates

 

Duties & Taxes: 

Lash'd Eyelashes ® is not responsible for nor has control over any charge duties or Value Added Tax when goods are imported into some countries (such as those within the United Kingdom or the European Union) Duties & Taxes are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.


It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. 

Other Information: 

If a change of address is made directly with your local post office, Australia Post or Lash'd Eyelashes ® will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with Lash'd Eyelashes ® via our customer care email prior to your order being shipped. We will do our best to action this request prior to your item being shipped but can’t guarantee the change. If you have any questions please email our customer care team at deanna@lashd.com.au

 

Route Package Protection:

For your package to be covered from loss or theft, 'Route Package Protection' must be added to your order. 

Lash'd Eyelashes ® is not responsible for lost or stolen packages or packages delayed in transit unless ‘Route Package Protection’ was added to your order.

 

 


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